FitFix Sports Product Replacement Policy

At FitFix Sports, we aim to maintain the feasibility and quality of our services. Therefore, product replacements are only allowed under the following circumstances:

Eligible for Replacement:

1. Product Replacement within 7 Days:

   • Customers can replace the product unit received within 7 days from the delivery date. A replacement unit will be delivered to the customer once the undermentioned process is completed.

2. Defective or Damaged Products:

   • If the product is delivered in a defective condition or has physical damage, the customer must report the issue within 24 hours of receiving the product. A replacement will be arranged based on the verification of the issue by the FitFix Sports team and the damaged product have to be sent by the user to Fitfix Warehouse .

3. Non-Functioning Product:

   • If the product is not functioning properly, the customer can receive a fresh unit if the issue is reported within 7 days from delivery. Our team will inspect the product to confirm the malfunction and the non-functioning  product have to be sent by the user to Fitfix Warehouse .

4. Incorrect Product or Specifications:

   • If the received product does not match the website description or specifications, the customer must inform our support team within 24 hours of receiving the product. After reviewing the complaint, FitFix Sports’ support team will make an appropriate decision.

5. Reporting Damaged or Defective Items:

   • In case of receiving a damaged or defective product, customers should report the issue to our support team through our whatsapp customer support on +91 6398581277. A FitFix Sports team member will assess the product and confirm the issue within 24 hours of the report.

Not Eligible for Replacement:

1. Aesthetic Preferences:

   • If the customer is dissatisfied with the product’s look, quality, or general aesthetic but the product is defect-free, no replacement will be issued.

2. Failure to Report Physical Damage:

   • If physical damage is not reported within 24 hours of receiving the product, a replacement will not be provided.

3. User-Induced Damage:

   • Products damaged by user’s fault or any other issues caused by the user will not be eligible for replacement.

Important Notes:

• Replacement Process: To initiate a replacement, customers must contact the FitFix Sports support team through our whatsapp customer support on +91 6398581277, providing relevant details. Once the issue is verified, the replacement process will be initiated.

We are committed to providing high-quality products and customer satisfaction. If you experience any issues with your order, please contact our support team promptly.